Important Security Update: Multi-Factor Authentication (MFA) added to the ISD Customer Service Portal
To enhance the security of the Immigration Service Delivery (ISD) Customer Service Portal, multi-factor authentication (MFA) is now required for all users. When signing in, you must use an authenticator app, such as Microsoft Authenticator or Google Authenticator, to verify your identity.
This additional security measure helps protect your personal information and reduces the risk of unauthorised access to your account.
You must now use multi-factor authentication (MFA) every time you log in.
This means you will:
- Enter your username and password as normal
- Confirm your identity using an authentication app on your mobile device
You can use either of the following free apps:
- Microsoft Authenticator
- Google Authenticator
Both apps are secure, widely used, and available on iPhone and Android devices.
If you can’t scan the code, tap Enter Code Manually and follow the instructions.
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