Aviation watchdog secures €1.12m for passengers in refunds and compensation
Aviation watchdog, the Irish Aviation Authority (IAA), last year obtained €1.12 million in compensation and refunds for airline passengers in respect of 1,213 complaints upheld against airlines.
The 2025 annual report for the IAA shows that compensation of €795,500 was secured along with €334,471 in refunds for passengers.
The report states that 1,221 complaints against airlines were not upheld in favour of the complainant.
The €1.12 million in compensation and refunds paid out last year is 27 per cent down on the € 1.55 million in compensation and refunds in 2024 concerning 1,726 upheld complaints.
The 2025 report states that the main reason for complaints not being upheld was that the air carrier was able to prove that a disruption was caused by extraordinary circumstances and therefore would be exempt from paying compensation.
The report states that of the 1,213 complaints upheld, 629 complaints related to cancellation, 487 complaints concerned long delay, while 85...
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